Privacy Policy

Information You Provide

When you submit a form, request an estimate, call us, or contact us, we may collect:

• First and last name
• Email address
• Telephone number
• Property or service location
• Type of service requested
• Information about mold, water, fire, smoke, lead, odor, or other property conditions
• Any other information you choose to provide

Please do not submit sensitive personal, financial, medical, or insurance information through the website unless specifically requested through an appropriate secure method.

Information Collected Automatically

When you visit our website, our website provider and service partners may automatically collect certain technical information, including:

• IP address
• Browser and device type
• Operating system
• Pages visited and time spent on the website
• Referring website
• General location based on IP address
• Website performance and security information

This information may be collected through cookies and similar technologies.

We may use collected information to:

• Respond to inquiries and estimate requests
• Schedule inspections or services
• Communicate regarding requested services
• Prepare estimates and evaluate service needs
• Provide, maintain, and improve our website and services
• Protect against fraud, misuse, and security threats
• Maintain business and service records
• Comply with legal and regulatory obligations
• Send marketing communications when permitted by law and with any required consent

Submitting a request does not guarantee service availability, pricing, or acceptance of a project.

By providing your contact information, you authorize Primold to contact you regarding your inquiry or requested services by telephone or email.

If you separately consent to receive text messages, message and data rates may apply. Consent to marketing texts is not a condition of purchasing services. You may opt out of marketing emails using the unsubscribe instructions provided or reply STOP to applicable marketing text messages.

Primold does not sell or rent personal information.

We may share information with:

• Website hosting, form-processing, communications, analytics, and security providers
• Contractors or service professionals assisting with a requested project
• Insurance professionals or other parties when you request or authorize the disclosure
• Government authorities when required by law
• Professional advisers, including attorneys and accountants
• A successor organization in connection with a merger, acquisition, financing, or sale of business assets

Service providers may access information only as reasonably necessary to perform services for us and are expected to protect it appropriately.

Our website may use cookies and similar technologies for essential functionality, security, performance measurement, and analytics. You can adjust cookie settings through your browser. Disabling cookies may affect certain website features.

We retain personal information for as long as reasonably necessary to respond to requests, provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements. Retention periods vary depending on the information and its purpose.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You may contact us to request that we review, correct, or delete personal information you previously provided. We will consider requests in accordance with applicable law and may retain information when necessary for legitimate business or legal purposes.

You may also:

• Unsubscribe from marketing emails
• Opt out of applicable marketing text messages
• Limit cookies through your browser
• Contact us with questions about our privacy practices

Our website and services are intended for property owners, tenants, managers, and other adults. We do not knowingly collect personal information from children under 13. If we learn that such information has been submitted, we will take reasonable steps to delete it.

Our website may contain links to third-party websites. Primold is not responsible for the privacy, content, or security practices of those websites. Review their privacy policies before submitting information.

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Continued use of the website after an update means the revised policy will apply to subsequent interactions.